Training

 Our factory will send one engineer to Customer Company after the equipment arrival, and we would train 2-3 attendants about 7-14 days for free (according to client’s physical circumstance to arrange the training).

 During three years when the client has bought the AOI, we send engineer to their company to train their attendants if the former attendants resigned or left for other special case.

 The attendants can come to our factory and train according to the client’s requirement; we would arrange accommodation and so on.

After service and maintenance

 The equipment guarantee for one year after acceptance and eligibility, maintenance for life.

 Thereinto: the first year, change the component for free; the nest two years maintenance for free but you need to pay the cost of the components. During the guarantee to keep the product in good repair period, we would undertake the all loss coursed by system mistakes. If client has any complaint after repairing, we would change the corresponding components unconditioned, if the product needs to repair and change over half a month, we would supply a new one to take place of it.

 Our customer service receives the customer’s complaints and queries, the ordinary problem can be solved by telephone intercourse, the difficult problem can’t be solved by the telephone intercourse we would send our engineer to the scene and repair the equipment in time.

 We would upgrade the software for nothing and guarantee to make the software’s edition and function perfect.

 We would contract with our clients by telephone intercourse or by a visit nonsked, communicating with clients and resolve the problems in time .